As a heads up, the Vaer Team is made up of the two Founders - Ryan and Reagan - we handle everything from product design to supply chain to marketing to customer support. For the quickest solutions, we recommend leveraging this page to find answers to common questions. Of course, you can email us directly at the "Contact" button below -- We do our best to get back to inquiries within 1-3 business days, and we thank you so much for your patience and understanding with our growing brand.

Due to high demand and current COVID-19 precautions, we are experiencing delays in order fulfillment. Please allow 3-5 business days of processing for all orders during this time. This time is in addition to quoted shipping speeds for each shipping option. 

Please see backorder timelines here: https://www.vaerwatches.com/pages/backorder-information

Unfortunately once an order is submitted to our warehouse we are not able to change any information in the order including shipping address, shipping speed, or items within that order. If something needs to change please let us know and we will work with you to resolve the issue whenever possible.

We do allow orders to be placed despite being on back order. Your payment instrument will be charged at the time of order to hold your goods. Your item is on "Pre-Order" if the product title of the item that you ordered states "Pre-Order". Please see email with "Important Information on Your Vaer Watch Pre-Order" for your shipment timeline.

Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.

Vaer can not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.

It’s important to us that you’re fully satisfied with your purchase. If you receive your watch, and for some reason you’re not in love with it, you can send it on back! Products can be returned for a full refund within 30 day from receiving our watch, as long as your product is in unused/unworn condition.

https://www.vaerwatches.com/pages/returns

Vaer is a proud member of 1% for the Planet. It is a global network of businesses, nonprofits and individuals working together for a healthy planet. 1% of all revenue is donated to a variety of environment non-profits. For more info, visit 1% For the Planet

We stand behind our products, which is why Vaer offers a warranty of 2 years from purchase. If you experience any issues due to defects in materials and workmanship, we’ll either repair or replace your watch. Your watch is meant to be taken in the water and used in daily life, sot if your watch for some reason fails in the water, you can reach out to us, and we’ll make it right. It is truly important that you're happy with your Vaer experience -- if you run into issues, please feel free to reach out to us at team@vaerdesign.com.

This warranty does not cover normal wear and tear, damage due to impact, batteries, loss or theft. It is critical that your screw down crown is always sealed when you enter water, as this will ensure that your watch is watertight. If it is found through testing that the screw down crown was left open during water exposure, warranty will be voided, though we will work with you to get your watch fixed up at a fee. Regardless of your issues, don’t hesitate to reach out to our team with questions or concerns.

Yes! Vaer Watches are depth rated to 100m (10ATM), so you can surf, swim, and dive, no problem. We use rubber gaskets to create an airtight seal on the glass, case-back and crown. If you’re going in the water you just need to make sure that the screw-down crown is fully tightened to maintain the seal.

In order to change quick release watch straps, check out our Video Tutorial

Variance in second hand alignment for hand assembled quartz watches is completely normal. You'll even find second hand alignment to be varied on "luxury" watches like Tag, Omega, and Tissot. This is normal and is due to the play required for proper working of the movement gear train.

In choosing our watch design and our assembly team, this was an aspect that we researched quite a bit, and is a common characteristic of quartz movement watches - though it has absolutely nothing to do with timekeeping precision, which we do guarantee. We actually wrote up an awesome article in our journal specifically about this topic if you're interested in reading more. https://journal.vaerwatches.com/watch-second-hand-not-aligned/

Our Nylon bands are designed with extra length in order to fit over a wetsuit. When worn on your wrist simply fold the extra length back into the keepers.

Your watch is equipped with a screw-down crown design for increased water resistance. In order to change the time, rotate the crown counter-clockwise until it releases from the threads. You then pull the crown away from the watch until it clicks. Once the crown is pull out, you can rotate it to adjust the time

Once you've set the time, you pop the crown back in and the push in while rotating clockwise to screw it back down. Ensure that your crown is screwed down prior to enter the water with your watch. 

We’ve built out watches with a Sapphire Crystal, which the highest quality watch crystal material. It offers increased scratch resistance and durability over mineral crystal and is the second hardest material on the planet, behind diamond. 

The metal pins that hold in the watch band can be taken in and out if you’d like to install a different style band. If you happen to lose a springbar, the quickest/easiest way to replace it would be locally - you can go to any watch store or jeweler and pick up a 20mm springbar for around $1.