Have a question about Vaer?
We're here to help.
Customer satisfaction and support is our top priority here at Vaer. While we do have a relatively small support team (based in California, Texas, and Missouri) our commitment is to get back to every customer inquiry within 24 hours during the week.
Our team is based in the United States, and works on Central and Pacific time, typically from 9am - 6pm. Our support team does not work on weekends.
Who will read my message?
If you reach out via our contact form you will receive a response from either Justin, Evan-Austin, Denise, or Ryan.
We realize waiting for an email is frustrating, and we're working on integrating LIVE chat and phone support, as we continue to expand our team.
Looking for a quick answer?
🔎 We have over 120 articles in our FAQ guide.
📦 For questions about shipping click here
🔒 For questions about our warranty click here
📖 To initiate a return or exchange click here
Protecting Our Wilderness
We've always been committed to a sustainable business model - our products are designed to last a lifetime, and be repaired not replaced. Additionally, we allocate 1% of our total revenue to protecting endangered wildlife and ecosystems.