For quick references, please take a look at the links below to see if your problem can be resolved with these helpful links! We know it is tempting, but please only send in one message with your question or concern as it can add delays in response time.
As a heads up, the entire Vaer Team is made up of the two Founders - Ryan and Reagan - we handle everything from product design to supply chain to marketing to customer support. As we scale we do hope to be able to hire more help, though we don’t yet have the resources for that. We do our best to get back to inquiries within 1-3 business days, and we thank you so much for your patience and understanding with our growing brand.
DOMESTIC AND INTERNATIONAL SHIPPING QUESTIONS: https://www.vaerwatches.com/pages/shipping-and-delivery-times
WARRANTY CLAIMS: https://www.vaerwatches.com/pages/warranty
RETURN AND EXCHANGES: https://www.vaerwatches.com/pages/returns
FAQ PAGE (Watch details, brand details, etc): https://www.vaerwatches.com/apps/help-center
If you’re interested in reading articles on our product design and brand, please check out our Journal: https://journal.vaerwatches.com/
QUESTION: Is my item back-ordered? Check status here
ANSWER: We do allow orders to be placed despite being on back order. You should be able to see whether your item is on back-order by seeing whether there is a “back order” tag on the product page. We do our best to update this list as often as possible along with estimated stock dates. At this time you will not get a message notifying you that you selected a back ordered item, so confirmation email doesn't necessarily mean in stock.
QUESTION: Can I change information in my order after it was placed?
ANSWER: Unfortunately once an order is submitted to our warehouse we are not able to change any information in the order including shipping address, shipping speed, or items within that order. If something needs to change please let us know and we will work with you to resolve the issue whenever possible.
QUESTION: Why haven't I received my tracking number yet?
ANSWER: When you placed your order you should have received an order confirmation email. Your order is sent to our warehouse at that time and you will receive another email with tracking information when your order ships 2-4 business days after the order was placed.
