Returns and Exchanges

30-DAY, NO-FUSS RETURNS

If you receive your watch and you're not in love with it, you can send it back.

Start a Return
BEFORE YOU BEGIN

What you need to know

Products can be returned for a full refund within 30 days from receiving your product, as long as your product is in unused/unworn condition.

30
DAYS
No questions asked.
100%
MANUAL
Every return is manually reviewed.
NEW
CONDITION
Unused or unworn only.
A FEW THINGS TO NOTE
WEAR
Signs of wear means a 10% restocking fee or rejection, depending on extent of wear.
ADJUSTED BRACELETS
Adjusted bracelets cannot be returned.
LOST PACKAGES
If your return does not arrive to our warehouse — regardless of tracking status — it will not be refunded. This is due to past return fraud.
ORDERS OVER $2,000
10% restocking fee. Email team@vaerdesign.com prior for large-order exemptions.

RETURNS

How to return your watch

If your return is for a watch in new/unused, working condition, please follow the process below. If you received your watch with any issues, please reach out to team@vaerdesign.com and they will help you get it fixed up.

  1. Visit our returns portal and start the process with your Order # and zip code. You can find your Order ID in the order confirmation email that you received when you ordered your watch.
  2. Select the item or items that you are returning.
  3. If the item is a new/unused item, when asked if the item is used, damaged, or defective, choose "No". If the item is used, damaged, or defective, please refer to our Warranty Page.
  4. Choose the reason why you are returning.
  5. Choose whether you would like to return for store credit/refund or "Shop Now" for a different item.
  6. Receive label (for domestic returns) — the cost of the $10 return label & processing will be deducted from your refund. Pack watch (preferably in padded envelope). Place note in envelope stating "Return for refund. Item unused". International returns will be responsible for label & return shipment cost.
Visit Returns Portal

International returns

International returns please follow the labeling and shipping instructions in the return portal above. There is a $10 handling fee deducted from international returns for processing. You will be responsible for the cost of return shipping, and we recommend using a reputable carrier with insurance. Please email tracking to team@vaerdesign.com with order number in subject.

EXCHANGES

Exchange your watch

If you accidentally ordered the wrong item or would like to exchange your unused item for another, you absolutely can. Item must be in unused/unworn condition. Below are the steps for exchange.

  1. Visit our returns portal and start the process with your Order # and zip code. You can find your Order ID in the order confirmation email that you received when you ordered your watch.
  2. Select the item or items that you are returning.
  3. If the item is a new/unused item, when asked if the item is used, damaged, or defective, choose "No". If the item is used, damaged, or defective, please refer to our Warranty Page.
  4. Choose the reason why you are exchanging.
  5. Choose "Shop Now" to select your exchange item. If the item is more expensive than your existing purchase, you will be charged the difference.
  6. Receive label (for domestic returns). Pack watch (preferably in padded envelope). Place note in envelope stating "Return for exchange. Item unused". International returns will be responsible for label & return shipment cost.

International returns please follow the labeling and shipping instructions in the return portal above. You will be responsible for the cost of return shipping, and we recommend using a reputable carrier with insurance. Please email tracking to team@vaerdesign.com with order number in subject.

Start an Exchange

Still have questions?

If you have any questions at all, feel free to reach out to team@vaerdesign.com.

Email Our Team

Processing time: Please allow 1–2 weeks from receipt for the review of goods and processing of returns. Returns are not processed based on return tracking status — all returns are manually reviewed and refunds processed after goods are received and confirmed in new condition.

Watch issues? If the watch you received is having any issues, visit our Warranty Page for more information.

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Our 2026 Lookbook highlights a few favorites from the current lineup, styled alongside the kinds of clothing and environments that naturally fit the brand. The overall aesthetic leans toward American classics—denim, canvas work jackets, knit sweaters, boots, and the occasional vintage piece from the 1970s and 80s.

Shop Lookbook

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