Returns / Exchanges

Returns:

It’s important to us that you’re fully satisfied with your purchase. If you receive your watch, and for some reason you’re not in love with it, you can initiate a return. Products can be returned for a full refund within 30 day from receiving our watch, as long as your product is in unused/unworn condition. If your watch or straps show signs of wear, your return will not be accepted. Below are steps for return:

1. Visit the below link and start the process with your Order # and Email. You can find your Order ID in the order confirmation email that you received when you ordered your watch.

2. Select the reason for return on the first page, and then "Return" on the following page - Item must be in working, unused condition. 

3. Receive label - the cost of the return label will be deducted from your refund (Generally $4-$6 depending on package size & US region). Pack watch (preferably in padded envelope). Place note in envelope stating "Return for refund. Item unused"

https://www.vaerwatches.com/a/returns

For Domestic returns (within the US), you will receive a USPS First Class return label - the cost of this label will be removed from your refund.

International returns please ship to the below address with the carrier of your choice - we recommend using a reputable carrier with Insurance. Please email tracking to team@vaerdesign.com with order number in subject. 

Vaer

1143 Van Buren Ave.

Venice, CA 90291

USA

If you have any questions at all, feel free to reach out to team@vaerdesign.com. Please allow 1-2 weeks from receipt for the review of goods and processing of returns. 

Exchanges: 

If you accidentally ordered the wrong item or would like to exchange your unused item for another you absolutely can! Item must be in unused/unworn condition.

Below are steps for exchange:

1. Visit the below link and start the process with your Order # and Email. You can find your Order ID in the order confirmation email that you received when you ordered your watch.

2. Select the reason for exchange on the first page, and then "Exchange" on the following page - Item must be in working, unused condition. 

3. Note the items you'd like to exchange for in the notes.

4. Receive label. Pack watch. Place note in envelope stating "Exchange. Item unused"

https://www.vaerwatches.com/a/returns

For Domestic exchanges (within the US) for orders over $50, we'll pay for your exchange label! International exchanges will have to pay return shipping.  

If you have any questions at all, feel free to reach out to team@vaerdesign.com

 

Warranty: 

If the watch you received is having any issues, we'd be glad to help. Please reach out to team@vaerdesign.com or visit our Warranty Page for more information.

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