FREE 30 DAY RETURNS
FREE WORLDWIDE SHIPPING
2 YEAR WARRANTY

Returns / Exchanges

Returns:

It’s important to us that you’re fully satisfied with your purchase. If you receive your watch, and for some reason you’re not in love with it, you can send it on back! Products can be returned for a full refund within 30 day from receiving our watch, as long as your product is in unused/unworn condition. Below are steps for return:

1. Visit the below link and start the process with your Order # and Email. You can find your Order ID in the order confirmation email that you received when you ordered your watch.

2. Select the reason for return on the first page, and then "Return" on the following page - Item must be in working, unused condition. 

3. Receive label. Pack watch. Place note in envelope stating "Return for refund. Item unused"

https://www.vaerwatches.com/a/returns

For Domestic returns (within the US) for orders over $50, we'll pay for your return label! International returns will have to pay return shipping.

If you have any questions at all, feel free to reach out to team@vaerdesign.com

Exchanges: 

If you accidentally ordered the wrong item or would like to exchange your unused item for another you absolutely can! Item must be in unused/unworn condition.

Below are steps for exchange:

1. Visit the below link and start the process with your Order # and Email. You can find your Order ID in the order confirmation email that you received when you ordered your watch.

2. Select the reason for exchange on the first page, and then "Exchange" on the following page - Item must be in working, unused condition. 

3. Note the items you'd like to exchange for. 

4. Receive label. Pack watch. Place note in envelope stating "Exchange. Item unused"

https://www.vaerwatches.com/a/returns

For Domestic exchanges (within the US) for orders over $50, we'll pay for your exchange label! International exchanges will have to pay return shipping.  

If you have any questions at all, feel free to reach out to team@vaerdesign.com

 

Warranty: 

If the watch you received is having any issues, we'd be glad to help. Please reach out to team@vaerdesign.com or visit our Warranty Page for more information.

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Quick Release Straps

A classic-style two piece watch strap

Our Quick release straps are made from two separate pieces of strap material, each fixed to the watch with a quick release spring bar (no tools necessary). Two piece straps allow the watch to wear much lower, as there is no strap material between the watch and your wrist. Most watches on the market are worn with these types of two piece straps, so if you’re not sure which to choose, this is probably the route you’ll be most comfortable with. Available in Nylon, Silicone, and Horween Leather.

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Single Pass Straps

A military style one piece watch strap

Our single pass straps are made from a single piece of strap material, so they easily slide in and out of the watch spring bars. Because the straps slide under both spring bars, this is the most durable solution - if a spring bar ever fails, the watch will still be connected to the watch by the second spring bar. Available in Nylon and Horween Leather.”