We stand behind and products, which is Vaer offers a warranty of 2 years from purchase. If you experience any issues due to defects in materials and workmanship, we’ll either repair or replace your watch. Your watch is meant to be taken in the water and used in daily life, so if your watch for some reason fails in the water, you can reach out to us, and we’ll make it right. It is truly important that you're happy with your Vaer experience -- if you run into issues, please feel free to reach out to us at email@example.com.
This warranty does not cover normal wear and tear, damage due to impact, batteries, loss or theft. It is critical that your screw down crown is always sealed when you enter water, as this will ensure that your watch is watertight. If it is found through testing that the screw down crown was left open during water exposure, warranty will be voided, though we will work with you to get your watch fixed or replaced for a fair fee. Regardless of your issues, don’t hesitate to reach out to our team with questions or concerns.
This warranty applies only to purchases directly from the Vaer website or a Vaer Authorized Dealer. If purchase order number is not available from the Vaer website, then a proof of purchase will be required.
Variance for second hand alignment for hand assembled quartz watches is completely normal, therefore is not treated as a warranty or replacement claim You'll even find second hand alignment to be varied on "luxury" watches like Tag, Omega, and Tissot. This is normal and is due to the play required for proper working of the movement gear train, and has absolutely nothing to do with timekeeping precision. We actually wrote up an awesome article in our journal specifically about this topic if you're interested in reading more. https://journal.vaerwatches.com/watch-second-hand-not-aligned/