Built to be worn hard and repaired

Watch Service & Repairs

Every Vaer is covered by our 2-year warranty. Once it's past that, or if it needs a repair the warranty doesn't cover, our service team can still fix it for one flat price.

See Service Pricing

In warranty

2 year warranty

Every Vaer is covered for 2 years from the day it's delivered, against defects in materials and workmanship. That includes our waterproof warranty: if your watch floods with the crown screwed down, we'll replace it.

Warranty repairs and replacements are free, and shipping your watch back to you is always on us.

Start a Warranty Claim Read the full warranty

Covered

Timekeeping problems or a stopped watch
A crown, hands, dial markers or bezel coming loose
Water or fog inside, with the crown screwed down

Not covered

Drops, knocks and cracked crystals
Everyday wear, like scratches and strap aging
Repairs or changes made outside Vaer

The warranty covers the original owner, for watches bought from vaerwatches.com or an authorized Vaer retailer.

Out of warranty

Service pricing

Past your 2-year warranty, or need a repair it doesn't cover, like a drop or a cracked crystal? Pick the service that fits. We'll confirm it with you before any work starts.

Every price includes parts, testing, processing and return shipping.

Basic Service
$25
Battery replacement and small adjustments.
Component Repair
$45
Crown, stem, hands or dial re-seating.
Quartz Movement Replacement
$60
Replacement of standard quartz movements.
Automatic Movement Service
$75
Regulation of standard automatic movements.
Crystal Replacement
$90
Installation of a new sapphire crystal.
Case Service
$120
Case tube, crown tube, bezel or gasket replacement, or resealing.
Automatic Movement Replacement
$250
Replacement of standard automatic movements.
Complete Renewal
$250
Multi-part repair, deep cleaning and special work.

How service works

1. Tell us what's wrong

Contact us with your model and what's going on. We'll ask for a few photos, or a short video if something moves.

2. Get your price

We confirm the service and the price. Nothing is charged without your OK.

3. Send it in

Pay the invoice we email you, then ship just the watch head (no strap or box) with a note of your name and order number.

4. Back on your wrist

Most services take 3–4 weeks. We ship your watch back free, with a 12-month service warranty.

Service questions

Can't find your answer? Our team is happy to help.

Is my watch still under warranty?

Every Vaer is covered for 2 years from the day it was delivered, for the original owner. Not sure? Contact us with your order number and we'll check for you.

What does the price include?

Parts, labor, testing, processing and shipping your watch back to you, wherever you are. You cover shipping it to us, so use a tracked, insured service.

My watch needs more than one repair. What will it cost?

We'll confirm your price before any work starts. Bigger jobs that need several repairs fall under Complete Renewal ($250).

Is the repair guaranteed?

Yes. Every service comes with a 12-month warranty that covers the whole watch, not just the part we worked on.

How long does service take?

Usually 3–4 weeks, or 6–8 weeks if a part needs to be ordered. You'll get a tracking email when your watch ships back.

I live outside the US. Can I still send my watch in?

Yes. Return shipping is included wherever you are. Any customs duties, VAT or import charges your country applies when the watch comes back are yours to cover, and it's worth asking your courier what paperwork they need before you ship.

I bought my Vaer secondhand. Can you service it?

Yes. The warranty stays with the original owner, but we'll service any Vaer at these prices.

Water got inside my watch. Can you fix it?

Within the 2-year warranty, with the crown screwed down, we'll replace it. Otherwise, send us photos first: once water reaches the movement, the dial, hands and movement usually need replacing too, so we'll walk you through your options before you send anything.

Is there anything you can't repair?

We don't re-lume, repaint dials or polish out cosmetic scratches, and worn PVD or DLC coatings can't be recoated. Parts for older, limited-run or discontinued models can run out. If we can't repair your watch, we'll tell you before you pay and talk through your options.

Can I buy parts and have my local watchmaker do it?

Case parts like bezels, crystals, crowns and case tubes only go in through our service, so the water-resistance seal is done right. Straps, bracelets, spring bars and buckles are different, and you can order those from our shop.

Can I drop my watch off in person?

Yes. Our Venice Beach showroom takes service drop-offs and sends them on to our service team. Contact us first so your request is on file. Repairs aren't done in the store.

Contact Us

Shop the 2026 Lookbook

Our 2026 Lookbook highlights a few favorites from the current lineup, styled alongside the kinds of clothing and environments that naturally fit the brand. The overall aesthetic leans toward American classics—denim, canvas work jackets, knit sweaters, boots, and the occasional vintage piece from the 1970s and 80s.

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